Outcome based GoForwardSM Personal Professional Services

- It was easy so your seneschal simply fixed it.
- It’s not so easy, so your seneschal answers these vital questions for you.
- Exactly what needs to be done?
- How much will this idea cost?
- How long will this idea take to do?
- What is the monetized value of this idea?

Subscribe
Step 1: Call us and review and execute the GoForwardSM agreement.
Step 2: Pay Pronto Progress $495USD for the first month and first 3 Solution Statements.
See: How much does the subscription cost?
See: Why is GoForwardSM a Subscription?
Step 3: You grant your seneschal access to your system(s) that you anticipate we’ll help you with.
Then, when you have a thought
Step 1: Share that opportunity with your personal seneschal by calling or sending an email or texting your seneschal.
Step 2: You open the Opportunity with your Pronto Service Righter. Call, email, text or however.
Step 3: Your personal seneschal prepares a Solution Statement, or occasional like any loyal seneschal, and only with reason, gives you private feedback on the issue without a Solution Statement.
Step 4: You review the Solution Statement and decide on whether you:
- DIY - Do it yourself perhaps with the instructions in the Solution Statement
- GoForwardSM with Pronto Progress’ Personal, Professional Services
- Pay Pronto Progress the cost listed.
- Pronto gets on the issue as defined in the Solution Statement and straightens out the issue.
- You have 30 days to request this money back.
- Table it for later
- Shop it around to other vendors
How much does the subscription cost?
The GoForwardSM plan is a monthly subscription which costs $495.00USD, 400,00€, $545.00 CAD per month.
- This entitles you to unlimited Solution Statements per month where you decided to engage Pronto Professional Services.
- This entitles you to three (3) Solution Statements per month which you didn’t engage Pronto Professional Services.
How much does each Solution Statement cost?
Each Solution Statement is free. IF you choose to engage Pronto Professional Services, that cost is stated in the Solution Statement as a fixed quote, as are the deliverables and our time frame. You incur the Pronto Professional Services cost if and only if you choose to GoForwardSM on that particular Solution Statement with Pronto Professional Services. You’re always free to DIY, give it to another provider or table it.
What’s your guarantee that we’ll do a good job?
You are the sole judge. If Pronto Professional Services implements a Solution Statement you have 30 days from the date of the implementation to request a 100% refund for the Pronto Professional Services for that Solution Statement.
Why is GoForwardTM a Subscription?
You and Pronto needs a legal framework, a contract, under which we perform the services. Expectations must be established. The subscription provides both parties with the fundamental security of non-disclosures, access and ownership of source code, 3rd party licensing and above all your access to our 30-day money back guarantee on every Solution Statement done as part of GoForwardSM.

An Opportunity could be almost anything related to business processes.
- Your invoicing clerk quit and no one knows how to do invoicing.
- You can’t do W2 statements because of a software bug.
- You want to upgrade to a new version.
- You want to streamline the shipping process.
- You want to understand how the system is calculating inventory cost.
- You are updating prices and forgot how.
- You want to upgrade your ERP software.
- The system inventory quantities don’t match the physical location.
- What formulation1 system should we use for our business?
- You need to do something in Microsoft Excel.
- The system is too slow.
- You want a new logo.
- You want a blog site.
- You need a product video.
- You need a user guide.
- The catalogue needs automating.
- You’re thinking of an online vendor portal.
- You need to onboard a new EDI partner like Walmart.
- Integrate CRM Salesforce.
- Integrate with Amazon Web Services.
- Integrate with Infusionsoft.
- You bought another company and you want to integrate them into your system.
- You are concerned that the backups aren’t happening.
- You are inundated with auditor questions and have no time to do payroll.
and more…
An Opportunity could be absolutely urgent or just wondering.
- You want to streamline the shipping process with accurate shipping costs at order entry time.
- How well does the software you purchased support capacity to promise?
and more…
An Opportunity could be related to any software, or just training or process improvement.
- You want to upgrade your ERP software.
- You need to do something in Microsoft Excel.
- You’re concerned over inventory valuation because some inventory moves slowly and its pricing is highly volatile and you hedge your purchases.
- Your invoicing clerk quit and no one knows how to do invoicing.
and more…
You may need help from time to time and already handle many opportunities with your own staff.
- The network administrator doesn’t know the business system that well.
- The business analyst is busy with a big project on search engine optimization.
- The CFO knows Fishbowl, not EPICOR.
and more…
You may just want a second opinion on some opportunity.
- The accountant is unfamiliar with the IRS R&D tax credit.
- You’ve been told EPICOR Projects are hard to work with.
and more…

Usually some occasionally all of these items are found in a Pronto Solution Statement.
- Executive Overview
- Monetized value, as best we can figure it
- Cost
- Key Performance Indicators
- Deliverables
- Alternatives
- Timeline
- Resources
- Use Cases/Examples
- Completion Criteria
- Assumptions/Constraints
- Change Request Process
- Documentation
- Back out plan

Heck no, not just for bugs! You need to go forward, not have rules read back to you. If the data is bad and needs a fix, it’ll get fixed through the Solution Statement.
Well, no but we agree with your thinking Vicki. In a perfect world you’d be correct. Still, Pronto will leverage that purchase on your behalf.

The Righter will collaborate with others, and perhaps even your companies paid technical support partners. With hundreds of years of experience, these Service Righters have a few special talents. We’ve listed only a few for brevity.
Dwayne: EPICOR, C#, MVC, Service Connect, Crystal, SSRS
Patty: INFOR Syteline, EPICOR, Financial, SAP, Fishbowl, Crystal, SSRS, Job costing, C#, Videos
Susan: Human Resources, video, and Survey Monkey
Melody: Prior Pronto Progress team member
Andy: QAD, Automotive, EDI, Progress, OpenEdge, MES, Shipping, Inventory, Financials, Job Costing
Hunter: We’re not sure what the old duffer does anymore
Chris: MVC/HTML5, C#, Java, JavaScript, Kendo, MES, EPICOR, QAD, Merchant Services, Shipping
Jason: EPICOR, Financial Report Designer, Peachtree, Accounting, Payroll, SSRS